If you are dissatisfied with your product for whatever reason, please get in touch with us or the store in which you purchased your product. We kindly ask you to follow the procedure underneath for complaints and returns.
You have purchased your product online
When you purchased your product in our web shop, you can contact us directly by sending an email to firstname.lastname@example.org. In your e-mail, please clearly state the complaint you have about the product, a photo of the product (if it’s a visible problem), your name and your order number. We will process your email as quickly as possible.
You have purchased a product from us at a retail store
We kindly ask you not contact us directly, but contact the store where you bought your product instead. For most products we ask you to bring the original packaging and receipt to verify that the product actually came from us. The retail store will be taking care of your complaint and will consult us if necessary.
We may ask you to return your product to us. In this case, please send your product to the address underneath. Note: always contact us first at email@example.com before returning your product.
2391 CE Hazerswoude-Dorp,
Should you have any questions about our policy for complaints and returns, please do not hesitate to contact us at firstname.lastname@example.org.